Privacy policy

Telecom Canarias Privacy Policy

Telecom Canarias is the trade name of Jean-Marc Internet Solutions S.L. This privacy policy explains how our organisation uses the personal data we collect from you when you use our website.

What data do we collect?

Telecom Canarias collects the following data:

• Personal identification information (name, email address, telephone number, etc.)

How do we collect your data?

You provide most of the data we collect directly to Telecom Canarias. We collect and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or by email.
• Use or view our website through your browser cookies.

Telecom Canarias may also receive your data indirectly from the following sources:

• When you contact us by email or telephone

How will we use your data?

Telecom Canarias collects your data so that we can:

• Process your order and manage your account.
• Email you with special offers on other products and services we think you might like.

When Telecom Canarias processes your order, it may send your data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Telecom Canarias securely stores your data at our server centre in Lanzarote.

Telecom Canarias will keep your personal identification information for 10 years. Once this period has expired, we will delete your data by removing it from our databases.

Marketing

Telecom Canarias would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Telecom Canarias from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email info@telecomcanarias.com.

What are your data protection rights?

Telecom Canarias would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data from Telecom Canarias. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Telecom Canarias correct any information you believe is inaccurate. You also have the right to request that Telecom Canarias complete information you believe is incomplete.

The right to erasure – You have the right to request that Telecom Canarias erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Telecom Canarias restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Telecom Canarias processing your personal data, under certain conditions.

The right to data portability – You have the right to request that Telecom Canarias transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: info@telecomcanarias.com

Call us at: (+34) 695 193 787

Or write to us at: Telecom Canarias, Calle La Elipse 50, 35508 Costa Teguise.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information about you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Telecom Canarias uses cookies in several ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are several different types of cookies; however, our website uses:

• Functionality – Telecom Canarias uses these cookies so that we recognise you on our website and remember your previously selected preferences. These may include the language you prefer and the location you are in. A combination of first-party and third-party cookies is used.
• Advertising – Telecom Canarias uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and IP address.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in some cases, some features of our website may not function as a result.

Privacy policies of other websites

The Telecom Canarias website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read its privacy policy.

Changes to our privacy policy

Telecom Canarias keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 26 October 2022.

How to contact us

If you have any questions about Telecom Canarias privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@telecomcanarias.com

Or write to us at: Telecom Canarias, Calle La Elipse 50, 35508 Costa Teguise.